User Guide Cost Extra?!

I just added the new DW CS3 to my cart on the Adobe store
site, and I was

given the option to buy the DW CS3 user guide for an
additional $12! What a

joke, documentation to make a product work right is now
extra. It's a

brilliant way for Adobe to get more money (and still show
$199), but it's

also a great way to make customers unhappy.



--

Brandon


http://www.presentationsdirect.com



User Guide Cost Extra?!
%26gt; What a joke, documentation to make a product work right
is now extra.

%26gt; It's a brilliant way for Adobe to get more money (and
still show $199),

%26gt; but it's also a great way to make customers unhappy.



99% of software users never read the documentation.



That said, I have to assume the documentation IS on the
CDs...and that you'd

just paying extra if you want the dead-tree
version...correct?



-Darrel





User Guide Cost Extra?!
Actually, it would make me happy. I almost never use those
tree-killers....



--

Murray --- ICQ 71997575

Adobe Community Expert

(If you *MUST* email me, don't LAUGH when you do so!)

==================


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==================





''Brandon'' %26lt;bsmith@presentationsdirect.nospam.com%26gt; wrote
in message

news:eubmpn$q5i$1@forums.macromedia.com...

%26gt;I just added the new DW CS3 to my cart on the Adobe store
site, and I was

%26gt;given the option to buy the DW CS3 user guide for an
additional $12! What

%26gt;a joke, documentation to make a product work right is now
extra. It's a

%26gt;brilliant way for Adobe to get more money (and still show
$199), but it's

%26gt;also a great way to make customers unhappy.

%26gt;

%26gt; --

%26gt; Brandon

%26gt;
http://www.presentationsdirect.com

%26gt;






If they're just talking about a printed copy, then, that's
fine. But they

don't specify. And no, I don't read the user guide from
beginning to end,

but I do reference the help files from time to time
(especially with a new

version).



--

Brandon


http://www.presentationsdirect.com





''Brandon'' %26lt;bsmith@presentationsdirect.nospam.com%26gt; wrote
in message

news:eubmpn$q5i$1@forums.macromedia.com...

%26gt;I just added the new DW CS3 to my cart on the Adobe store
site, and I was

%26gt;given the option to buy the DW CS3 user guide for an
additional $12! What

%26gt;a joke, documentation to make a product work right is now
extra. It's a

%26gt;brilliant way for Adobe to get more money (and still show
$199), but it's

%26gt;also a great way to make customers unhappy.

%26gt;

%26gt; --

%26gt; Brandon

%26gt;
http://www.presentationsdirect.com

%26gt;




On Tue, 27 Mar 2007 14:12:06 -0400, ''Brandon''

%26lt;bsmith@presentationsdirect.nospam.com%26gt; wrote:



%26gt;I just added the new DW CS3 to my cart on the Adobe store
site, and I was

%26gt;given the option to buy the DW CS3 user guide for an
additional $12! What a

%26gt;joke, documentation to make a product work right is now
extra. It's a

%26gt;brilliant way for Adobe to get more money (and still show
$199), but it's

%26gt;also a great way to make customers unhappy.





Then the forum can expect even more questions from new users

struggling how to make there super website in two weeks
having been

given DW or is it now Dw



--



~Malcolm N....

~




''darrel'' %26lt;notreal@nowhere.com%26gt; wrote in message

news:eubo91$s3b$1@forums.macromedia.com...

%26gt;%26gt; What a joke, documentation to make a product work
right is now extra.

%26gt;%26gt; It's a brilliant way for Adobe to get more money
(and still show $199),

%26gt;%26gt; but it's also a great way to make customers unhappy.

%26gt;

%26gt; 99% of software users never read the documentation.



Where'd you get that statistic, Darrell? Kind of hard to
believe.



--

Patty Ayers | Adobe Community Expert

www.WebDevBiz.com

Free Articles on the Business of Web Development

Web Design Contract, Estimate Request Form, Estimate
Worksheet

--








''Brandon'' %26lt;bsmith@presentationsdirect.nospam.com%26gt; wrote
in message

news:eubmpn$q5i$1@forums.macromedia.com...

%26gt;I just added the new DW CS3 to my cart on the Adobe store
site, and I was

%26gt;given the option to buy the DW CS3 user guide for an
additional $12! What

%26gt;a joke, documentation to make a product work right is now
extra. It's a

%26gt;brilliant way for Adobe to get more money (and still show
$199), but it's

%26gt;also a great way to make customers unhappy.



It's pretty common these days for only the PDF to be included
with the

software purchase. You can get it printed at a Kinko's (or
whatever), or

print out chapters as you need them, which is what I do.





--

Patty Ayers | Adobe Community Expert

www.WebDevBiz.com

Free Articles on the Business of Web Development

Web Design Contract, Estimate Request Form, Estimate
Worksheet

--